Plans and billing

Paid plans start the day ServiceSprig opens, Tue 8 Dec 2026. Until then your Payments page says Early access and paid plans aren't live yet. All prices below are proposed launch prices.

The plans (proposed launch pricing)

Every plan includes your website and booking page, services and add-ons, email confirmations and reminders, phone alerts, your client list with notes and pet or vehicle profiles, the switch-over import and data export.

Solo and Shop add online payments (deposits and prepay, at launch), recurring appointments, the waitlist, automatic SprigLinks, review requests and other automations, your own brand colours, a custom domain, the AI writing assistant, classes and memberships, the front desk and check-in tablet, inventory, reports, and service days and daily limits. They also remove the "Powered by ServiceSprig" footer.

There's no free trial at launch.

More than one location: Grove

Grove runs the whole shop, for a single location or several: $99.99 a month or $999 a year for one location, plus $59.99 a month or $599 a year for each extra location. You link the businesses you already own into one group and pay one subscription. Every linked location gets everything on Shop, with unlimited people (fair use) and no seats to buy, plus 2,000 text reminders a month once texts launch. A Group page shows each location's revenue, tips, refunds, retail and bookings side by side, with one combined CSV. When a location moves onto Grove, its own plan is cancelled and the unused time is refunded to the card that paid. See Grove.

The Free plan's 30-a-month limit

Free includes 30 online bookings a month: bookings clients make themselves on your booking page, or through a SprigLink.

• Bookings you add yourself never count. Add as many as you like from Calendar with New booking, for phone calls, walk-ins and messages.
• The count resets on the 1st of each month, in your time zone. Cancelled bookings don't count.
• We email you when you have 6 online bookings left (at 24), and again when you reach 30.
• At 30, your booking page says "Online booking is full this month" and shows your phone number (or your email if there's no phone) so clients can still reach you. Add a phone in Settings so they can call.
• Online booking opens again on the 1st, or straight away if you upgrade to Solo.

Upgrade to Solo or Shop (at launch)

1. Go to Payments and find Your plan.
2. Choose Monthly or Yearly: 2 months free.
3. Tap Choose Solo or Choose Shop (or Choose Solo yearly / Choose Shop yearly).
4. Pay on Stripe's secure checkout page.
5. You're sent back to ServiceSprig. Your new plan shows within a minute. Refresh if it doesn't.

Card changes and invoices are handled on Stripe's secure pages. Tap Manage billing to see them.

Monthly or yearly

Yearly billing gives you 2 months free. You can switch at any time on Payments, under Your plan:

• Switch to yearly billing: you're charged for the year now, minus credit for the unused part of your current month.
• Switch to monthly billing: the unused part of your year becomes credit that pays your next monthly invoices.

Extra staff seats

Each person who takes bookings or signs in uses a staff seat, managers included.

• Solo: 1 person included, plus up to 2 extra seats (3 people in all). Need more? Switch to Shop.
• Shop: 8 people included, plus extra seats up to 20 people in all. Need more than 20? Email hello@servicesprig.com.
• Extra seats are $15 a month each, or $150 a year on yearly billing (proposed).

To change seats:

1. Go to Payments, then Your plan.
2. Under Extra seats, use the minus and plus buttons.
3. Tap Update seats.

Seats are pro-rated: Stripe adds the difference to your next invoice, or credits it if you remove one. You can't remove a seat someone is using; remove the person on Team and hours first.

Switch between Solo and Shop

On Payments, under Your plan, tap Switch to Shop or Switch to Solo and confirm. The change is immediate and pro-rated: you pay only the difference for the rest of the billing period, or get a credit.

Moving from Shop to Solo? Solo is for up to 3 people, so remove anyone extra on Team and hours first.

Cancel your paid plan

1. Go to Payments, then Your plan.
2. Tap Manage billing. Stripe's secure page opens.
3. Choose to cancel your plan there.

Your paid plan keeps working until the end of the month (or the year, on yearly billing). Then you move to Free and keep everything. Your plan ends on date shows on your dashboard until then.

What happens on Free: nothing is deleted. Things already running, like recurring visits, memberships, deposits already paid and forms, keep going until they end. You can't create new ones. A custom domain keeps working for 30 days.

Refunds of your ServiceSprig plan

• Monthly plans: no refunds. Cancelling takes effect at the end of the month.
• Yearly plans: Coming at launch: yearly plans get a full refund within 14 days of a yearly charge.
• Charged by mistake? Email hello@servicesprig.com within 60 days of the charge, and we'll refund any amount charged in error.
• Refunds go back to the card you paid with.

This is about your ServiceSprig plan. For refunding your own clients, see Payments.

Close your account

Closing is different from cancelling: it takes your website and booking page offline straight away.

1. Download your data first: on Account, under Your businesses, tap Export business data.
2. Cancel or finish any upcoming bookings.
3. On Account, find Close your business name.
4. Type your web address to confirm, and tap Close account.

What happens:

• Your plan is cancelled right away, so you won't be charged again.
• Unused time isn't refunded. Coming at launch: a yearly payment made in the last 14 days will be refunded in full, and any credit left on your account will go back to your card.
• You have 30 days to change your mind: tap Reopen and everything comes back as it was.
• After 30 days your business is deleted for good. Payment and tax records are kept for 7 years, as the law requires, with client names and contact details removed.

Stuck? Email hello@servicesprig.com and we'll help.

Next guide: Payments: deposits, prepay, tips and refunds