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SprigLinks: send one open time to one client

A SprigLink is a one-time link that books one exact slot in a tap. It's perfect when a time frees up and you know who'd want it.

1. Go to Waitlist and tap Send a SprigLink. Or, on Calendar, tap an empty slot and choose Send a SprigLink.
2. Pick the Service, who it's With, the Day and the Time.
3. Optional: pick a client in For client (optional), so they confirm without retyping their details. Add a Note for the client (optional), like "A spot opened up – want it?"
4. Tap Create SprigLink.
5. Tap Copy SprigLink, Email or Text. Email and Text open your own apps; nothing is sent until you press send there.

The link books once, and expires when the time starts or after 48 hours. You'll find your links under SprigLinks on the Waitlist page, where Turn off stops one working.

On Solo and Shop, openings can also go out automatically: when a booking is cancelled or moved, or you unblock time, ServiceSprig offers it to your waitlist. On Free, you share each link yourself.

The waitlist (Solo and Shop)

When you're fully booked, let clients join a waitlist. When a time opens up, up to 3 people who fit get an email offer, and the first to confirm books it.

1. Publish your website first. The waitlist books through it.
2. Go to Waitlist. Under Your waitlist page, tap Copy link and share it when you're full.
3. Clients pick a service, the days and the time of day that suit them, add their details, and tap Join the waitlist.
4. When a booking is cancelled or you unblock time, offers go out by email on their own. Each offer lasts 30 minutes, then passes to the next person.

You can also offer a time yourself: open someone on the list, choose Offer a time to name, pick With, Day and Time, and tap Send offer. Recent offers shows what was sent and what happened.

Offers need email switched on for your business. If it isn't, the Waitlist page says so.

Walk-in check-in on a tablet (Solo and Shop)

Put a tablet on your counter. Walk-ins join the line, and booked clients check themselves in.

1. Go to Front desk and find Check-in tablet.
2. Give it a Tablet name, like "Front counter", and tap Set up a tablet.
3. On the tablet, scan the QR code or open the Check-in link. Then use Add to Home Screen so it opens full screen.
4. Tap Done. The link is shown only once, and anyone with it can check people in, so keep it on the tablet.

On the tablet, clients tap I'm a walk-in (choose a service and add their name, then Join the line) or I have an appointment (enter their phone number, then Check in). Walk-ins see their place in line, like "3rd in line". The tablet can't see your calendar or client list.

On Front desk you see who's Waiting, first come, first served. Tap Start now to put someone on the calendar, or add someone who asked at the desk with Add a walk-in. The page updates every 20 seconds. Change how the tablet looks under Tablet look.

Lost the tablet? Tap Turn off next to it on Front desk.

On Free, you can still check in today's booked clients from Front desk.

Recurring appointments (Solo and Shop)

Book a regular client into the same time every 1 to 8 weeks, all at once. Owners and managers can do this; staff can't.

1. On Calendar, tap New booking (or an empty slot).
2. Choose the service, client, date and time.
3. Tick Repeat. Choose Every (1 to 8 weeks) and How long: a number of Visits (2 to 26) or a Last date (up to 12 months ahead).
4. Tap Check dates. ServiceSprig shows which dates are free and why others aren't, like Clashes with a booking. Use Try at to pick another time for a clashing date, or let it be skipped.
5. Tap Book n visits.

The client gets one email listing every date, each with its own link to change or cancel. Reminders go before each visit as usual.

To change one visit, open it on the calendar: Cancel this visit or Cancel this and later visits, or use Change and pick This visit or This and later visits. Deposits on recurring visits are collected in person.

Clients can't set up their own repeating bookings yet.

Service add-ons (every plan)

Offer extras clients can tick when they book, like a beard trim with a cut. It's the same visit with the same person: the time and price add up automatically.

1. Go to Services and find Add-ons.
2. In Add an add-on, enter the Add-on name, Extra price ($) and Extra time (min).
3. Under Offer with, tick the services it goes with.
4. Tap Add add-on.

Clients see Add extras when they pick the service. You can add extras when booking from the calendar too. Clients book one service with one person at a time.

Service days and daily limits (Solo and Shop)

Only offer a service on certain days, or cap how many you take a day.

1. Go to Services and tap Edit on a service.
2. Under When can clients book this online?, choose Only on these days and times and tick the days, with start and end times.
3. To cap it, fill in At most n a day (1 to 50). It counts this service's bookings across your team that day.
4. Tap Save service.

These limits apply to online booking and to clients moving their own booking. You can still book any time from the dashboard.

Stuck? Email hello@servicesprig.com and we'll help.

Next guide: Cancellation and deposit policies, and no-shows