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ServiceSprig

Notifications: reminders and alerts

Plans
  • Free
  • Solo
  • Shop
  • Email confirmations, email reminders and phone alerts: Free, Solo and Shop.
  • Text reminders (planned): Solo (300 a month) and Shop (1,500 a month).

Updated

ServiceSprig opens to everyone on Tue 8 Dec 2026. Until then sign-up is by early access, paid plans and online payments aren’t switched on, and prices are proposed launch prices. Anything marked “at launch” starts that day; anything marked “planned” isn’t built yet. Join early access

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Email confirmations and reminders for clients

Clients get an email when they book, when a booking changes and when it's cancelled. Each email has a link to change or cancel. You choose when reminders go:

  1. Go to Settings and find Notifications.
  2. Under Client reminders, tick A day before, 2 hours before, or both.
  3. Tap Save notifications.

The day-before reminder goes for bookings made at least 12 hours ahead. The 2-hour reminder is skipped if the client booked or moved it in the last couple of hours.

Emails use your logo and colours. To check what clients get, go to Settings, find Emails, and tap Send me a test email.

Booking emails for you and your team

In Settings > Notifications, under Booking alerts, tick Email us about new, moved and cancelled bookings. They go to your public email (or your login email if that's blank) and to the team member's login.

Phone alerts for owners and staff (at launch)

Phone alerts are built and switch on by launch. Until then you won't see Phone alerts on your Account page.

Get a buzz on your phone when a client books, moves or cancels. Phone alerts are notifications from the ServiceSprig app on your home screen; they don't use texts.

On iPhone (iOS 16.4 or later): open ServiceSprig in Safari, tap Share, then Add to Home Screen, then Add. Open ServiceSprig from your home screen. Alerts can't be turned on from a Safari tab.

On Android: in Chrome's ⋮ menu, tap Add to Home screen (or Install app).

Then:

  1. Go to Account and find Phone alerts.
  2. Tap Turn on alerts and allow notifications. A test alert is sent.
  3. Under Your phones, choose what to hear about in Buzz me when a client…: Books, Moves a booking, Cancels, Claims a waitlist spot, Sends a form.
  4. Owners and managers choose Everyone's or Only mine bookings.
  5. Leave Show client name and service off if you don't want private details on a locked screen.
  6. Tap Save.

Turn alerts on separately on each phone. Lost a phone? On Account, tap Sign out of all devices; alerts stop on every phone too.

If you see "Notifications are blocked", allow them for ServiceSprig in your phone's settings, then tap the button again.

Text reminders (planned)

Text-message reminders are planned and not live yet. When they arrive, Solo will include 300 texts a month and Shop 1,500. Clients will choose texts on your booking form, and email will always go too. Until then, every reminder goes by email.

Messages that bring clients back (Solo and Shop)

Messages & reviews has ready-made emails you can turn on: Time for your next visit, Win back lapsed clients, Review requests and Birthday messages. Each one is off until you tick Send automatically and tap Save. They only go to clients who agreed to marketing emails. Rebook, win-back and birthday emails need a mailing address in Settings first, because US law (CAN-SPAM) requires one.

Stuck? Email hello@servicesprig.com and we'll help.

Next guide: Account and security